Dear Customer,
Quality is one of our top priorities at JERA MINI, therefore we are sorry to hear, if some of our designs did not live up to your expectations. If you would like to submit a claim, please follow our guidelines below.
Product purchased at our webshop jeramini.com
You are welcome to submit your claim and we will resolve it within a few business days.
In case you have received a wrong order or product, please contact our Customer Service at info@jeramini.com with your order number.
Product purchased at a retail store
We kindly ask you to contact the retail store. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.
Product received as a gift
You need to have proof of purchase to submit your claim.
If the gift was purchased from our webshop and you have an order number, please contact our Customer Service at info@jeramini.com with the order number.
If the gift was purchased at one of our retail partners, then we kindly ask you to contact them directly. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.
